Accompanying Persons
We will be happy for you to be accompanied by a person close to you. We will be glad to recommend a suitable hotel and we will also assist in organising a varied programme (such as excursions, walks or cultural entertainment).
If required or upon request, the accompanying person can be accommodated with you in hospital. Please inform us of your requests prior to your treatment so that we can arrange the rest.

Administration
In Sonneberg the hospital administration is located in direct vicinity of the hospital and can be easily reached on a well-signposted path. Your direct contact to all organisational matters are the competent district commercial clerks or our appointed staff member for international patients respectively. Moreover, you can also seek direct contact to the staff members in the administration, of course.

Alcohol
Alcohol consumption delays the healing process considerably and changes the effect of the medicine. For this reason, alcohol consumption is prohibited in the wards and in the recreation areas. Please adhere to this instruction for your own good. If this limitation should not apply in your particular case, the doctor will inform you.

Cafeteria
Both hospitals have a cafeteria for patients and visitors on the ground floor.
Opening hours in Sonneberg:
Mon. to Fri. 08:00 to 19:00
Sat. to Son. 12:00 to 19:00
Opening hours in Neuhaus:
Mon. to Fri. 09:00 to 19:00
Sat. to Son. 10:00 to 19:00
(in the winter months - closing day: Monday)

Cashless Payment
You may pay for the incurred hospital costs in cash (in Euro) or by EC or credit card (Visa, MasterCard, EuroCard). Please contact our staff member at the reception on the day of discharge, if nothing to the contrary has been arranged.

Eating and Drinking
Diet has an important part in your convalescence. For this reason, our kitchen team will not only supply tasty but also healthy and well-balanced meals. Every day our kitchens prepare breakfast, lunch, afternoon snacks and evening meal. So that you can chose your meals according to your personal taste, we offer a choice of several components. Please simply indicate your choice from the offer of meals. Your personal tray will be set accordingly in the kitchen.

Please also note our special diets, such as a diet for diabetics or a mild specialised diet. If you are not sure what you want, our nursing staff will be pleased to help you with the choice.
Of course, we also offer a vegetarian meal every day.

If your attending doctor has already prescribed a special diet, we kindly ask you to adhere precisely to it in your own interest. Do not jeopardise the therapeutical success with additional food and drinks. If in doubt, please talk  to your doctor in advance. Please be understanding if your fellow patients are served meals which may seem more tasty but are not tolerable.

Electrical applicances and TV Set
All rooms have been fitted with a colour TV set which may be used free of charge. When listening to the radio and watching TV, we kindly ask you to observe the period of quiet after lunch and at night. Please set the units to a low volume and come to an agreement with your fellow patients in a shared room.
Other electrical appliances are not permitted in our hospitals, with the exception of electric razors and hairdryers.

Gardens
Our gardens are available for small walks. In Sonneberg, the exit to the gardens is located on level 0 behind the lifts. In Neuhaus, please use the main entrance.

Hairdresser
If you require the services of a hairdresser during your stay in hospital, please get in touch with the nurses of your ward. They will help you to arrange an appointment.
The hairdresser will attend to you in your room on his own account. The current price list has been placed in your room.

In Case of a Fire
Protection against fire is an important part of our quality management. In the unlikely event of a fire, please observe the procedure as follows:

1. Keep calm.
2. Close all windows and doors.
3. Follow the instructions of the staff.
4. If and when necessary, leave the hospital via  the escape routes marked by the green and white sign.
5. Under no circumstances use the lifts!

Magazines
German newspapers and magazines are available in the two cafeterias. Upon request we will be pleased to obtain publications in your language. However, this may take some days. If you request this service, please inform us in advance.

Mail
Please ask those acquaintances wanting to write to you to add your complete name and the ward on the envelope, which will facilitate the delivery for our staff member, so that you receive your mail without unnecessary delay.
Your outgoing mail with a stamp attached can be handed to the ward staff or to the staff at the reception. Besides this you may send and receive  e-mails.

Parking
Free car parks are available for our patients and their visitors. When parking within the hospital area, it is imperative that you observe the signs for no stopping, fire-brigade and ambulance accesses as well as the reserved parking spaces.

Small Defects
If you should notice small defects in your room, such as a dripping tap, please inform our nurses. We will arrange for the swift correction of the defect.

'Small luggage' will do
We are well-prepared for your stay. If you have forgotten something, please do not hesitate to ask us. We will try to get important small things quickly.

Smoking
Nicotine may significantly disturb the healing process. Out of consideration for your fellow patients and due to the danger of fire, smoking in the buildings (with the exception of the cafeterias) is prohibited.
As the smoke detectors are directly linked to the fire station, we have no influence on the fire brigade turning out. In case of a false alarm (caused by cigarette smoke, for example), the respective causing originator shall be liable for the costs incurred.

Social Service
Our social service is available to your from Monday to Friday morning. Our staff members will try to advise you in all social matters and to help you in all difficulties and problems which occur during your stay in hospital. Any further treatment required can also be arranged  by the social service.
Our nursing staff will be pleased to arrange an appointment.

Spiritual Welfare
If you request the call of a pastor, please do not wait until somebody will contact you. Upon request, the ward staff will arrange the call of a pastor.

Taxi
If and when requested, our staff members will be pleased to call a taxi for you, which will wait for you at the main entrance.

Telephone
All hospital rooms in Sonneberg hospital have been equipped with telephones. In Neuhaus hospital you may request a telephone to be connected up in your room. The use of these telephones is an optional service subject to charge.
The nursing staff in your ward will inform you how to use the telephone in your room. Public telephones or club telephones are located on level 0 (behind the lifts) in Sonneberg hospital respectively and on levels 3 and 5 in Neuhaus hospital.